Do you want to exchange or return an item? Then please contact us by email at firstname.lastname@example.org We will then send you a return sticker by e-mail, please do not send the returns to us as freight forward.
Items that have already been used cannot be returned and we request you to return the item to us with the original packaging, if possible.
Right of revocation
You are entitled to revoke this contract within fourteen days, without stating reasons. The period for cancellation is 14 days from the day that you, or any third party authorised by you other than the carrier, have or has accepted delivery of the final item(s) of your order. To exercise your right of withdrawal, you must inform us, nachfolger GmbH, Boecklinstrasse 59/2, 1020 Vienna, Austria, e-mail email@example.com, of your decision to withdraw from this contract by means of a clear statement (e.g., letter or e-mail). If you use this option, we will promptly send you (e.g. by email) a confirmation concerning the receipt of such a cancellation.
To uphold the cancellation period, it is sufficient for you to send the notification to exercise your right of cancellation before the expiry of the cancellation period.
Consequences of cancelling your order
Upon revoking this contract, all payments that have been received from the customer, including delivery costs (with the exception of any additional costs incurred by opting for an alternative delivery method other than the least expensive standard delivery) will be returned within 14 days after receipt of such notice. The refund shall be issued via the same payment method that you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for the processing of this refund. We may refuse repayment until we have received the returned goods or until you have proven that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately, and in any event no later than 14 days from the date on which you notified us that you were cancelling this contract. The deadline will be deemed to have been observed if you send the items before the 14-day deadline has expired.
We shall bear the cost of returning the items within Europe. This applies to all European countries, where we deliver free of charge.
You must only pay for a possible loss of value of the goods if the loss in value is attributable to handling which is not necessary for examining the quality, characteristics or functioning of the goods.
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If you wish to cancel your contract, you can print the form Right of withdrawal (PDF) and send it filled out to the following address:
Telephone: 0043 1 890 29 47