5.1 As long as you have not received a shipping confirmation from us, you can cancel your order. You can do this by completing the sample form on our website by calling our customer service (Tel. +43 1 890 29 47 – Availability: 10:00-16:00 from Monday to Thursday and 10:00-13:00 on Friday) or by sending an e-mail to the address firstname.lastname@example.org stating that you are cancelling your order and indicate your order number. You will receive a confirmation of cancellation by e-mail. If you cancel your order prior to receiving the shipping confirmation, we will fully refund any amounts you have already paid, including the (shipping) costs you paid, within 14 days of cancellation, and you will not be charged.
5.2 You can dissolve (revoke) the contract within a reflection period without stating reasons.
Kids seats and related products: You have the right to terminate a contract for the purchase of such a product without giving any reason during a reflection period of 14 days.
The reflection period begins on the date of delivery of the order either to you or to a representative whom you have named and about whom you have informed us in advance.
5.3 During the reflection period, you are obliged to handle the goods and packaging carefully. You may only unpack or use the goods to the extent necessary to decide whether you wish to keep the goods. The starting point here is the fact that you are only allowed to handle and inspect the product in the same way as you do in a store. You are responsible for any reduction in value of the product only if it occurs due to the fact that you have treated the product differently from what is described in this paragraph.
5.4 You can exercise your right of withdrawal by calling our customer service (Tel. +43 1 890 29 47 – availability: 10:00-16:00 from Monday to Thursday and 10:00-13:00 on Friday) or by filling the sample withdrawal form on our website . We will then immediately send you a confirmation of receipt of your revocation by e-mail.
5.5 If you make use of your right of withdrawal, you must return the goods undamaged and, if possible and reasonable, in the original condition and in the original packaging to us, with all delivered accessories, within 14 days after you have exercised your right of withdrawal. We kindly ask you to complete and return the return label, which you will receive electronically from us upon request. This speeds up the process of return and refund.
5.6 The risk and the burden of proof for the correct and timely use of the right of withdrawal rests with you. The direct costs for the return of the product will be borne by you.
5.7 If you exercise your right of withdrawal, we will fully refund any amounts you have already paid, including the (shipping) costs you paid, within 14 days of cancellation. In case of cancellation, you will bear the costs of returning the product.
5.8 If you exercise your right of withdrawal, all supplementary contracts will be terminated by law.